LITTLE STREET STUDIO TERMS OF SERVICE.

Please see below Cancellation Policy / Terms Of Service relevant to your chosen offering.

BEGINNER COURSE CANCELLATION POLICY

By signing up to any of Little Street Studio’s courses and offerings and making any first or partial payment you take responsibility for and agree to pay full amount of the course as per the payment terms agreed.

Our Cancellation Policy is as follows.

7 day cooling off period. A 7 day cooling off period applies to all bookings until the point at which the course start date (first lesson date) is 14 days out. For example if a student signs up 18 days out from the start of the first class date, they will be eligible for a 4 day cooling off period until the class date is 14 days out, whereby the cooling off period would end prematurely. If a student signs up 13 days before the first class date, no cooling off period would apply.

If a student decides to cancel within the aforementioned cooling off period they will be entitled to a full refund excluding any transaction fees.

If a student decides to cancel after the 7 day cooling off period has ended, but prior to 14 days before the start of the course, they will be entitled to a 60% refund of the total course fees excluding any transaction fees.

If a student decides to cancel within 14 days of the start of the course, but prior to 7 days of the start of the course they will be entitled to a 50% refund of the total course fees excluding any transaction fees.

If a student decides to cancel within 7 days of the start of the course, no refunds shall apply.

Course start and end dates are not expected to change. However, we reserve the right to amend course dates prior to the start of the course or cancel courses for reasons such as insufficient take-up of the relevant course. Should we need cancel any course you will receive a full refund including any transaction fees. Should we need to amend course dates and times prior to the start of the course and the new course dates are not suitable for you, you will receive a full refund inclusive of any transaction fees.

TAILORED 1 ON 1 MUSIC PRODUCTION PROGRAM TERMS OF SERVICE

By signing up for a Tailored 1-on-1 Program at Little Street Studio, you agree to the following:

  1. Commitment to Full Payment - Enrolling in a Tailored 1 on 1 Program package means you are committing to the full cost of the program, regardless of your chosen payment plan or session attendance.

  2. Stripe Subscription Payments - All payment plan options are processed via Stripe. You will be enrolled in an automatic subscription and payments will be billed to your selected card on a recurring basis as outlined in your plan.Cancelling or pausing your Stripe subscription does not cancel your obligation to pay the full package amount. You are responsible for maintaining a valid payment method for the duration of the plan.

  3. Cancellations & Rescheduling - To ensure the best experience for all students and tutors, the following cancellation terms apply to all sessions:

    • 24 Hours Notice Required: Students must provide at least 24 hours' notice to reschedule or cancel a lesson without penalty.

    • Late Cancellations (less than 24 hours' notice): 50% of the session fee will be charged. Exceptions may be granted due to emergencies (see exceptions below) however, we ask that you advise us prior to 9am on the day of your session if there are any exceptional circumstances as outlined in the exception below. 

    • No-Shows: If a student misses a lesson without notice, the full fee will be charged and the session will not be rescheduled.

    • Exceptions: We understand that emergencies happen. In exceptional circumstances (e.g. illness or urgent personal matters), we may offer a one-time waiver of the cancellation fee or allow rescheduling at our discretion. Please advise us prior to 9am on the day of your session for consideration. 

  4. Non-Refundable - All payments (full or partial) are non-refundable.

  5. Payment Processing Fees - A standard card processing fee of 2.45%+ 0.30c applies to all Stripe transactions. This covers the cost of secure online transactions and allows us to offer flexible payment packages.